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Selecting the Right Foam Mattress: A Hassle-Free Experience
The Novilla mattress-in-a-box is a smart packaging solution that saves you time and money, with effortless delivery right to your doorstep. Carrying it upstairs or wherever you need it is a breeze.
What's Included in the Mattress Box? - 1x Novilla mattress - 1x Novilla manual & warranty card - 1x package opener
A Few Important Notes: 1. Set an alarm to ensure you don't oversleep and miss work or school in the morning. 2. Everyone has a different perception of firmness and softness. Your new mattress may feel different from what you expected. Give it some time to "break-in." If you still can't sleep well, we're here to assist you, our valued customer.
Mattress Expansion and Sizing: Please allow 24-72 hours for your mattress to regain its full shape. Memory foam expands faster in warmer environments. In colder temperatures, it may take a bit longer to reach its full size from the compressed state. The expansion time can vary depending on the surrounding conditions.
Construction and Features: The Novilla king-size mattress features a 4-layer all-foam system, striking a perfect balance between softness and firmness for all sleep positions. The gel memory foam, combined with comfort foam and high-density base foam, aligns your spine and evenly distributes your body weight to relieve pressure points during sleep.
Cooling and Comfort: The 10-inch Novilla king-size mattress is designed with gel-infused memory foam to keep you cool and comfortable throughout the night. The mattress cover also enhances breathability by 30%, while the middle foam layer acts as an airflow channel for improved air circulation.
Odor-Free and Plush Feel: The Novilla king memory foam mattress is made with CertiPUR-US certified foam, free from harmful off-gassing and substances like formaldehyde, mercury, and heavy metals. The skin-friendly rayon fabric cover provides a heavenly soft and healthy sleeping experience.
Hassle-Free Setup: Receiving a compressed and rolled mattress in a box is an exciting experience. Simply follow the instructions, and watch the magic unfold as the mattress expands. It's easy to set up and fits all types of king-size bed frames, including floor placement. Please note that it's recommended to wait 72 hours for the mattress to fully reshape and perform at its best.
product information:
Attribute | Value | ||||
---|---|---|---|---|---|
product_dimensions | 80 x 76 x 10 inches | ||||
item_weight | 65.2 pounds | ||||
manufacturer | Novilla | ||||
country_of_origin | Indonesia | ||||
item_model_number | NV0M801-10-K | ||||
customer_reviews |
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best_sellers_rank | #1,015 in Home & Kitchen (See Top 100 in Home & Kitchen) #8 in Mattresses | ||||
thickness | 10 Inches | ||||
refill | Gel Memory Foam | ||||
care_instructions | Hand Wash Only | ||||
batteries_required | No |
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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